onOffice – Quality has 326 faces!

Individual performances sum up to a good team result. A team can only be successfull if all players go for the same goal. OnOffice employs a team of experts and well trained people. Your advantage: professional software solutions - with respect to administration, support and marketing.

Let's stick toegether and make YOUR vision possible!

Naša ekipa v Sloveniji

Customer Management Departments

The teams of the Customer Management Departments ensure an optimal interaction between customer care, acquisition and service on a national and international level. The management of the Customer Management Departments takes care of a smooth flow between the individual subareas.

The Customer Management is divided into the following subareas:

Sales Germany | Sales International | Customer Care | Customer Success | Support

Sales Germany

How useful is an excellent product if no one knows it? That's why our sales staff do their best to convince you of the advantages of the onOffice solutions. As strikers, they control the field perfectly, secure the goals and are decisive for the success of the company. Your advantage: a personal contact person who always keeps you up to date on product innovations.

We know your region: With our focus on the different areas of Germany, we act close to the customer and know what is happening on the market. We know what special characteristics your region brings with it and can focus entirely on you and your needs.

Sales Germany Management

As the head of the Sales Team Germany, Sales Management ensures that all internal processes run in a structured and orderly manner, without losing track of facts and figures. Thanks to years of experience in the sales area and also at onOffice, the Sales Management knows the concerns of the customers and also the employees very well.

Team Management

We know your local area: With our focus on the various regions of Germany, we operate close to our customers and know what is currently happening in the market. We know what special features your region entails and can fully engage with you and your needs.

Team South | Team West | Team Middle & East | Team North

Business Division Real Estate Agents Germany | South

Business Division Real Estate Agents Germany | West

Business Division Real Estate Agents Germany | Middle & East

Business Division Real Estate Agents Germany | North

Sales International

Other countries, other habits. Our international employees know exactly what the current state of the real estate market of the respective nation is and adapt to the needs of international brokers. Of course, our international employees are also active for you on site and look forward to getting to know you.

Sales International Management

Sales International Management maintains an overview of the wide range of international sales activities and controls the internal processes involved. New sales strategies are developed, tested and implemented in a constant exchange with the experts at the various locations. Market observation and analysis is another important aspect in this division, in order not to lose track of what is happening in the market.

International Business Management

Financial International

A financial institution has different requirements for a CRM system than a real estate agent - we know these and are happy to implement them together with you. We map your wishes in our system and submit an offer tailored exactly to you.

Austria

Switzerland

Spain

United Kingdom

Italy

Slovenia

Customer Care

A personal customer relationship is very important to us: Therefore, our Customer Care team takes care of the heart of onOffice, namely our customers! Do you have any requests, a personal concern or do you need advice regarding products, events or similar? Our Customer Care team will be happy to take care of it.

Customer Success

Our Customer Success Team guides you through the initial phase of using our software. From the regular setup of your software to training courses and the transfer of your data, our colleagues from the Customer Success Team are your contacts for a smooth start with onOffice enterprise.

Our Customer Success Team is divided into the following areas:

Department Management | Project Management | Delivery | Quality Assurance – Customer Success | Coaching & Trainings

Department Management

Our department management has many years of experience in project management and thus knows the challenges of a wide variety of customers. As contact persons, they are in constant exchange with their own team, thus creating a pleasant working atmosphere, achieving an optimal throughput time of projects and always keeping the needs of the customers and the team in mind.

Project Management

Our project managers make it easier for you to get started with onOffice enterprise right from the start. They support customers who are working with a CRM system for the first time as well as customers who have been using another software provider for years and are now switching to onOffice enterprise. In addition, our project managers offer you individual consultations, determine your personal need for improvement together with you in analysis workshops and consulting sessions, and thus get the best for you.

Delivery

Our delivery team enables you to start with the software in the best possible way. During initial setup meetings, we work with each new customer to set up onOffice enterprise so that you can get started right away. In addition, we create all documents for you - from exposés to letter templates.

Quality Assurance – Customer Success

The Quality Assurance team ensures the smooth overall operation of the Customer Success department and acts as an interface between other departments. In addition, we plan your corporate training and take a close look at all possible documents or websites. In this way, we achieve a high level of quality assurance.

Coaching & Trainings

Solution-oriented, flexible and mobile are the new buzzwords for everyday professional life. Use onOffice enterprise perfectly for you in the adapted scope and use the real estate CRM software efficiently in your everyday work. Open and individual trainings of our Academy will surely help you.

Support

We are happy to help you! Our support team is there to help you with any questions, requests or individual requirements with numerous tips and tricks. Whether individual brokers, small businesses or networks - we cater to all our customers and are happy to find answers for you.

Our support team is divided into the following areas:

Department Management | Technical Support | Customer Solutions

Department Management

Technical Support

Your question - our support knows the answer. You would like to deal more intensively with onOffice enterprise? You need a good tip to optimize the handling of your website? At any time the support team is ready for you, takes your suggestions and researches until you as a customer are satisfied with the result.

Customer Solutions

With individual support, we ensure the long-term success of our major customers.

Marketing - yes we can!

Sure, marketing is a well known term. The onOffice marketing department is responsible for the overall communication. It is the contact platform name for press and media. We are in charge of the onOffice print and online media ranging from flyers to newsletters, from the digital information to all sorts of campaigns and events. We further keep one eye on branch-related occurrences and analyze the real estate market. We are the ones developping company goals and implement them strategically.

onOffice Academy

Training courses are planned, organized and implemented in our onOffice Academy. We always keep an eye on current market developments and offer webinars on software and the most important topics in the international real estate industry. The transfer of knowledge to customers and interested parties comes first.

Web: It's all yours!

Its layout and structure is the first visual impression your clients receive. It is like the fishing rod you throw out into the world. In order for us to understand your profile and vision, we like to have a personal contact in the first hand. The design and following implementation process requires your feedback. We strive for a professional and unique appearance of your business. We are happy, when you are happy!

Online Marketing

Our online marketing team plans and implements digital campaigns for onOffice and customer websites. Whether classic search engine optimization, SEA, social media support or creative texts: Our team is at home in the world of online marketing and supports brokers in all relevant disciplines. We develop customized strategies for our clients' online presence that generate more traffic and leads.

Business administration

Administrative and organizational: The friendly employees of the Business Administration team form the basis for the smooth running of our operations. Whether general information, data record maintenance or concerns about the software - the secretariat serves as the first point of contact.

Finance & Accounting

Numbers are their world: In our Finance & Accounting team, all tasks concerning accounting are taken care of. Whether it's invoices, incoming payments or checking accounts: this is where the smooth organization of onOffice's finance and accounting is managed.

Human Resource & Development

onOffice strives to grow continuously and to get better and better everywhere. A newly established department focuses on all topics related to human resources, the recruitment of new employees and the continuous development of the company into the market leader for real estate software..

IT & Development

Our IT department comprises several teams with varied tasks. The main focus is on the continuous development of our software - but software maintenance, administration as well as the expansion of our server systems are just as important. Every new tool and every development is extensively tested by our quality management: Both in the area of automated quality assurance, as well as in manual tests. Another important interface is also the data transfer for our customers. The IT & Development department is divided into the following subdivisions:

Management IT & Development | IT Orga | Software Development & Operation | Administration | Data Migration | Product Management

IT Orga

The IT Orga team manages and controls projects and processes in the entire IT & Development area with the aim of ensuring the best possible quality and scheduling and further optimizing processes.

Software Development & Operation

The Software Development & Operation department is responsible for the further development, maintenance, care and quality assurance of the software. New functions, modules and adaptations are developed in cooperation with our product management. In the Operations and Maintenance areas, releases and beta uploads are carried out, bugs are fixed and the software is continuously optimized at its core. In order to be able to offer our customers a fully developed product range, our Quality Assurance department tests all innovations. Here, all features are put through their paces and documented before they are launched on the market.

Administration

Data Migration

Product Management

Project & Process Controlling

The Project & Process Controlling team is responsible for project controlling and process quality across all areas of onOffice. The team's mission is to identify potential for improvement and implement it through optimization projects.

Security & Privacy

For all our security: We take the topics of data protection and IT security very seriously and have been treating them with increasing importance over the past few years.

Care team - diligent angels in action

Our Care team is an important part of the onOffice team. The proficient manpower enable us to create a productive working atmosphere. The care team ensure a steady, general well-being in our facilities.

Management Board – the key to success

A good team cannot be successful without a competent leadership. The head of our company provides the strategic objectives and delivers goal-oriented corporate management. Compared to sports : the coach determines the effective use of all resources, whereas the entire team ensures and develops the quality of their services.

Management Board Assistent

Our assistants work together with the board of directors, the head of onOffice. They are an important pillar of the company, since they not only assist with day-to-day business, but ensure the smooth opertation of all internal and external to-do's. They further coordinate cross-departmental projects of the company.

Supervisory Board - our consulting experts

The most important role of our Supervisory Board is to advise the Management Board and approve important business transactions. Through a regular exchange with the Management Board, our Supervisory Board is informed about business development, strategy and business planning.

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